Receptionist

The Copthorne Hotel Newcastle is seeking an experienced Casual Receptionist

We are seeking an experienced Casual Receptionist to provide a warm welcome, helpful and efficient service to guests

As Casual Receptionist your key responsibilities include:

· Providing a friendly and efficient service to guests at all times ensuring company policy and procedures are complied with at all times

· Being knowledgeable to promote the hotel and its facilities to guests

· Dealing with guest queries/complaints promptly, referring to the Duty Manager, where appropriate

· Providing accurate shift handovers ensuring all items requiring attention are detailed in handover diary and the shift checklist is completed to required standard

· Carry out float checks and handle all cash transactions accurately throughout the shift including the issue/use of safety deposit boxes

· Ensuring telephones are answered promptly and politely, according to Company standards

· Ensuring all reports are updated regularly throughout the day

· Being aware of special promotions operating in the hotel, ensuring they offered to maximise occupancy/revenue

· Ensuring all information is communicated to the relevant department in the interest of providing excellent customer service

· Being aware of specific daily functions/events, in order to deal with enquiries efficiently and effectively

· To be fully aware of and understand Fire, Bomb, Health and Safety and emergency procedures.

We are keen to hear from applicants with the following:

· Previous experience in a quality hotel

· Excellent communications skills

· A positive, ‘can do’ attitude

· The ability to work well under pressure

· Excellent customer service skills

· Experience of using a Front Office Management system, e.g., Opera

· Ability to work on a rota basis, including weekend work. Typical shifts are 08:00-16:00 or 14:00-22:00, as the business requires

About the Hotel

Situated on the iconic Newcastle Quayside overlooking the famous River Tyne, the Copthorne Hotel Newcastle is perfect for both the business and leisure traveler. The hotel provides modern guest rooms which combine Standard, Club and Suite accommodation all of which have picturesque riverside views.

Dining facilities at the hotel include The Quay 7 Restaurant which offers an à la carte menu with a variety of seasonal dishes. The Quay 7 bar and outdoor terrace offer an extensive wine list and a selection of beers and spirits, along with a variety of hot beverages.

About the Group

Millennium Hotels and Resorts (M & C) was founded in 1989 and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties in the group include Leng’s Collection, M Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality and character tailored to suit different types of guests.

The Copthorne Hotel Newcastle is seeking an experienced Casual Receptionist

We are seeking an experienced Casual Receptionist to provide a warm welcome, helpful and efficient service to guests

As Casual Receptionist your key responsibilities include:

· Providing a friendly and efficient service to guests at all times ensuring company policy and procedures are complied with at all times

· Being knowledgeable to promote the hotel and its facilities to guests

· Dealing with guest queries/complaints promptly, referring to the Duty Manager, where appropriate

· Providing accurate shift handovers ensuring all items requiring attention are detailed in handover diary and the shift checklist is completed to required standard

· Carry out float checks and handle all cash transactions accurately throughout the shift including the issue/use of safety deposit boxes

· Ensuring telephones are answered promptly and politely, according to Company standards

· Ensuring all reports are updated regularly throughout the day

· Being aware of special promotions operating in the hotel, ensuring they offered to maximise occupancy/revenue

· Ensuring all information is communicated to the relevant department in the interest of providing excellent customer service

· Being aware of specific daily functions/events, in order to deal with enquiries efficiently and effectively

· To be fully aware of and understand Fire, Bomb, Health and Safety and emergency procedures.

We are keen to hear from applicants with the following:

· Previous experience in a quality hotel

· Excellent communications skills

· A positive, ‘can do’ attitude

· The ability to work well under pressure

· Excellent customer service skills

· Experience of using a Front Office Management system, e.g., Opera

· Ability to work on a rota basis, including weekend work. Typical shifts are 08:00-16:00 or 14:00-22:00, as the business requires

About the Hotel

Situated on the iconic Newcastle Quayside overlooking the famous River Tyne, the Copthorne Hotel Newcastle is perfect for both the business and leisure traveler. The hotel provides modern guest rooms which combine Standard, Club and Suite accommodation all of which have picturesque riverside views.

Dining facilities at the hotel include The Quay 7 Restaurant which offers an à la carte menu with a variety of seasonal dishes. The Quay 7 bar and outdoor terrace offer an extensive wine list and a selection of beers and spirits, along with a variety of hot beverages.

About the Group

Millennium Hotels and Resorts (M & C) was founded in 1989 and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties in the group include Leng’s Collection, M Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality and character tailored to suit different types of guests.